Customer PORTAL

The MyPIP Customer Portal is our web-based customer-centric portal that enables PIP to share secure account-specific information with its customers. This includes important information such as open/closed orders, invoice status, order tracking information and history of product shipment.

CUSTOMER CONVENIENCE & EMPOWERMENT

The myPIP Customer Portal empowers customers by providing complete 24/7 access to your company information. It is also optimized for smartphones and tablets.

SEAMLESS & SECURE INTEGRATION WITH ERP

The myPIP Customer Portal uses intuitive web interface to allow customers to view important order, invoicing and shipping information. This ensures near real-time integrated information from Eclipse, while presenting a higher level of customer experience and password protected security.

INCREASED CUSTOMER SATISFACTION & EFFICIENCY

The self-service portal will allow customers to bypass queues and get relevant information within a few clicks. No more waiting on return calls or emails. Get the information you want, when you want it - no wait time.

DYNAMIC ROLE-BASED SECURITY MODEL

Designated user roles include: Lead, Corporate Buyer, Branch Buyer, Accounts Payable, Expeditor and Sales Rep. Visibility to information will be granted based on the role of the user. The lead user manages all accesses, permissions and views for his/her company account.

USER ROLES

The myPIP Customer Portal allows controlled on/off access and user-defined roles to add another level of security for the customer organization. As a customer, you can assign any one of the six defined user roles tied to your Purchasing, Accounts Payable, Sales departments, etc.

LEAD ROLE

Typically meant for the owner/president or senior manager, the Lead user has exclusive rights to grant and deny MyPIP access to users within the organization. Additionally, this person will have access to all the levels of functionality and visibility described in the proceeding user roles outlined below.

CORPORATE BUYER

This is a full access role with the ability to view orders, shipments and invoices, along with prices for all branches or buying locations across the organization. The Corporate Buyer role cannot assign or deny users.

BRANCH BUYER

Typically assigned to buyers responsible for a particular branch or buying location, this role gives this person the ability to view orders, shipments and invoices, along with prices exclusively for their designated branch.

ACCOUNTS PAYABLE

This role gives an Accounts Payable associate 24/7 access to customer invoices which includes invoice status and full order details.

EXPEDITER

For users with access to view and track sales orders and shipments to facilitate operational efficiency for the customer's organization.

SALES REP

This user role is especially useful for sales people on-the-go who want to review shipment and order status. MyPIP provides access and order detail visibility, as well as shipment status with links to carriers.

North America

Europe

Asia & Pacific